The Ministry of Commerce issued Prakas No. 0113 on the Cooling-Off Periods for Contracts for Sales of Goods or Services on 11 April 2022 with the purpose to grant consumers the right to unilaterally withdraw from a contract for the sale of goods or services in order to promote fair dealings and consumer confidence.
During the cooling-off period, consumers may unilaterally withdraw, in writing, from a contract for the sale of goods or services without requiring to provide a reason or being liable for any expenses for such withdrawal. However, certain exceptions apply below.
Cooling-Off Period for Goods
For supply of goods, the cooling-off period lasts for 07 (seven) calendar days from the date of the delivery of goods, or in the case of door-to-door sales of goods, the date of the conclusion of the sales of goods contract. Consumers may be liable for costs relating to return of goods (i.e. delivery expenses) or damage to the returned goods. However, the cooling-off period does not apply if the returned goods are significantly damaged or cannot be resold in the market due to the usage or a fault committed by the consumers.
Suppliers of goods are required to return the full amount of money received for such returned goods to the consumers within 07 (seven) calendar days from the date of receipt of the returned goods.
Cooling-Off Period for Services
For supply of services, the cooling-off period lasts for 07 (seven) calendar days from the date of the conclusion of the service contract. Consumers may be liable for services performed during the cooling-off period. Service providers are required to return the paid amount for the services, except for the services already performed, to the consumers within 07 (seven) calendar days from the date of receipt of notification on withdrawal from the service contract from the consumers.
Non-Compliance
Any non-compliance with the cooling-off period requirements may be subject to monetary penalties under the Law on Consumer Protection.